I can't access the billing portal.
# support
j
Hi Folks, I've used up my free credits (thanks for those), however I'm still in the testing phase. Happy to pay, but I'm struggling to access the billing portal. When accessing the stripe hosted page I enter my email address but no email is sent. 😦 If it helps my email address is on g-suite and I used the google account login function (rather than a standard email/password combo).
v
You can continue this conversation by mentioning me in the message.
j
If it helps, here's a screenshot.
I've checked spam folder
s
Make sure you have followed these steps correctly. Here are the steps you should follow: Add the credit card. Wait for the tick box icon to turn green. Click on the icon. You will then receive an email confirmation.
if all done and still not reciving the email dm me your email.
j
Hmm, the tickbox didn't turn green, I clicked the hollow tickbox and it then turned into this:-
Then the link worked.
So all good now I think
Hmm, so I've set monthly limit to $50 for testing
Ah, the error about billing has just disappeared
Things are now working 🙂