Interruption Threshold for Claude 3.5 Sonnet
# support
v
@cmavlx I'm sorry to hear that you're experiencing issues with interrupting the Claude 3.5 Sonnet model. It's possible that there might be a specific issue with the settings or the way the interruption feature is being used. To assist you better, could you please provide more details about how you're trying to interrupt the model? Are you using a specific command or keyword to initiate the interruption?
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@cmavlx It sounds like there may be an issue with the speech recognition while the agent is speaking. The interruption threshold should allow the agent to stop speaking when you start talking, especially if it's set to 1 word. This could be a technical issue that needs to be looked into further. To proceed, I would recommend checking the following: 1. Ensure that the microphone is working properly and is not being used by another application. 2. Verify that the interruption settings are correctly configured in your system. 3. Make sure there are no software conflicts that might be preventing the interruption feature from working as expected. If after checking these points the issue persists, it may be necessary to reach out to the support team for further assistance. Would you like me to guide you on how to contact support for more help on this?
@cmavlx Given that the microphone is functioning correctly, the settings are properly configured, and there are no software conflicts, it seems like the issue might be specific to the Claude 3.5 Sonnet model's interaction with the VAPI system. Since the interruption feature works with other models like GPT-4.0 and GPT-4 Turbo, the problem could be isolated to how the Claude 3.5 Sonnet model handles interruptions. It might require a more in-depth technical review or an update from the developers. At this point, I would recommend reaching out to the support team with the details you've provided. They may need to investigate the issue with the Claude 3.5 Sonnet model specifically. If you'd like, I can guide you on how to contact the support team for further assistance. Would you like to proceed with that?
@cmavlx To reach out to the support team, you can typically follow these steps: 1. Visit the official website or user portal where you access the VAPI services. 2. Look for a 'Support', 'Help Center', or 'Contact Us' section. 3. Choose the method of contact that suits you best – this could be a support ticket system, email, live chat, or phone support. 4. Provide all the relevant details of your issue, including what you've tried so far and the fact that the interruption feature works with other models but not with Claude 3.5 Sonnet. 5. Submit your query and wait for a response from the support team. If there's a direct support option within the VAPI system you're using, you might also be able to access support through the user interface. Would you like me to assist you with anything else?
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