Asssistant not sticking to config - missing video ...
# support
s
Asst id- 129dba9f-1e80-4982-835d-1bda6df35f9d call id- 9218481e-92e1-4cce-8765-c5ccb016bdb8 I have enabled video recording but that is missing in the call. I dont have any analysus plan configured and yet it has run something and charged me for it. why?
v
@Sangy I'm sorry to hear that you're experiencing issues with the video recording and unexpected charges for the analysis. Let's address each concern one by one. 1. **Missing Video Recording**: If you enabled video recording but it's not available in the call, there might have been an issue during the call setup or the recording process. It's important to ensure that the video recording feature was properly enabled and that there were no interruptions during the call that could have affected the recording. 2. **Analysis Plan Charges**: If you haven't configured an analysis plan but noticed that an analysis was run and you were charged for it, this could be due to a default setting or an error. It's possible that a default analysis plan might be in place, which gets triggered automatically unless specifically disabled. To help you further, I would need to check the settings and logs for the call ID you've provided. If you could confirm that you would like me to proceed with this, I will take the necessary steps to investigate the issues you've mentioned.
You can continue this conversation by mentioning me in the message.
s
@Shubham Bajaj this is unsolved. not able to "ask for help"
i see there is an analysis plan enabled by default, was this a recent change?
s
allow me sometime to confirm is there some change.
s
@Shubham Bajaj any updates?
s
found it was because of daily, looks like it's one of the chances because we don't miss to pass s3 bucket url. 🟔 16:22:14:346 Error in getting recording from daily Error: S3 path not found in recording
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