i have some issues with the video recording for web calls, the camera during the process is on, the call go smooth, follow all the instructions and all the variables, when i pull the video recording turns out to be black screen, please advise.

@Valentino I'm sorry to hear that you're experiencing issues with the video recording. It sounds like the audio portion of the call is working fine, but the video is not being captured correctly. This could be due to a variety of reasons such as permissions, hardware issues, or software glitches. Here are a few steps you can take to troubleshoot the problem: 1. **Check Camera Permissions**: Ensure that the web application has the necessary permissions to access your camera. 2. **Hardware Check**: Verify that your camera is working properly outside of the web call environment. You can do this by using your camera with another application. 3. **Update Drivers and Software**: Make sure that your camera drivers and web browser are up to date. 4. **Check Browser Settings**: Some browsers have settings that can block camera access or affect video quality. 5. **Try a Different Browser**: Sometimes, switching to a different web browser can resolve these kinds of issues. 6. **Restart Your Device**: A simple restart can often fix temporary software issues. If you've already tried these steps and the issue persists, it might be a problem with the web application itself or a deeper technical issue. In that case, please provide more details or reach out to the support team for the specific web application you're using for further assistance.

please share the call id.

@User here is call id : 076fcde7-b823-4fd5-852f-547ae5f784bb video recording : https://daily-co-call-recordings.s3.us-west-2.amazonaws.com/vapi/zsgXKqpTfHQThm4oUY57/1722546909841

@Valentino allow me sometime more to check this.

No problem

@Valentino it's mostly permission issue from client side, will it be possible user browser logs?

Did you manage to solve this? I also had this issue initially however managed to resolve it - I was starting the camera before I started the vapi call (doing preflight checks on webcam, sound and microphone before the call took place) however I found I just had black videos. To resolve this I stopped the webcam preview and when the "start Vapi call" button was pressed - it worked then and the video was saved and I could watch it via Daily.co link. -- I have a semi related question, do you know what happens with the Daily.co link, is there video hosting costs, available for limited time, public etc?? I thought the video would be saved in my S3 bucket but I only get audio .wav files in there. Couldn't find details in the docs.