Twilio number and vapi.ai
# support
b
I have a problem with vapi.ai and twilio. When I import a phone number into vapi.ai, when I want to call that number, it hangs up immediately. https://cdn.discordapp.com/attachments/1269932357406822471/1269932482275573862/image.png?ex=66b1dc49&is=66b08ac9&hm=fc32a427afd6f582e8e7426c9170096a5a437caf451052e33792bc574c20be49&
v
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@beta kostík I'm sorry to hear that you're experiencing issues with calling a number imported from Twilio into VAPI.ai. Let's try to troubleshoot this together. First, could you please confirm if you've followed all the necessary steps in the video tutorial on how to import numbers from Twilio for international calls? Additionally, ensure that: 1. The number is correctly imported and configured in your VAPI.ai account. 2. The number is active and has not expired on Twilio's end. 3. You have sufficient balance on both Twilio and VAPI.ai for making calls. 4. The call handling logic (such as webhooks) is correctly set up to respond to incoming calls. If all the above are in order, we may need to look into the logs or any error messages you're receiving. Could you provide any specific error codes or messages that appear when the call hangs up? This information will help us diagnose the issue more effectively.
b
1.yes, 2. number is active 3, yes, 4. yes
outgoing i see in console
s
1. make sure assistant is assigned to a number 2. If 1 is done, then try importing the number again.
some bot tells me that I haven't paid for the subscription and then I hang up the phone
do you need to subscribe to twilio?
s
your likely geetting debuging artifacts, can you dn me i need to check.
@beta kostík
b
can we work this out on Sunday?
s
Max saturday.
b
I'll write when I can. I appreciate your willingness
t
Hi Everyone! I recently purchased a phone number from Vapi. When I tried to make an outbound call, I received a message instructing me to enable international permissions from Twilio. However, I bought this number from within Vapi, and it is not linked to any Twilio account.
j
You need to create a twilio account, buy a number yourself from twilio then import to Vapi for international calls
t
ok, thanks
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