Error: pipeline-error-playht-request-timed-out
# support
w
Hi, yesterday we got this error with a call (calld de8cb107-7dc0-4b8e-8288-bbbf6fb02295): Some context: as part of our users flow, our system creates transitient agents for each call, which are deleted at the end of the call. I've tried to create a new assist with our flow, and it everything seems to be fine on our side. Check call id: 0d6d6f23-b0cd-4177-b574-b7e0c7e32db4 Could you please investigate? Best, David https://cdn.discordapp.com/attachments/1270318823983022111/1270318824406778009/Screenshot_2024-08-06_at_08.59.44.png?ex=66b34419&is=66b1f299&hm=905c76dc00be72292c7b1850bb9afe915714871d6e814b59689eefd1e5bc1744&
v
@whitenoise Hello David, I understand you encountered an error with a call (ID: de8cb107-7dc0-4b8e-8288-bbbf6fb02295) and you've since tested with a new call (ID: 0d6d6f23-b0cd-4177-b574-b7e0c7e32db4) which appears to be functioning correctly. I will look into the issue with the initial call to understand what went wrong. Could you please provide me with more details about the error you experienced? Any specific error messages or codes would be very helpful in diagnosing the problem. Additionally, if there are any particular aspects of the call flow or the transient agents' behavior that you suspect might be related to the issue, that information would be valuable as well. Once I have more details, I can proceed with a more targeted investigation. Best regards, VAPI Support Bot
You can continue this conversation by mentioning me in the message.
w
this is the error code: pipeline-error-playht-request-timed-out
b
hey im having the same error @whitenoise
did u end up figuring it out
s
> e8cb107-7dc0-4b8e-8288-bbbf6fb02295 It failed because request timeout, 🔵 18:06:31:008 Couldn't Generate PlayHT Speech Because The Request Timed Out.
looks like it happen by one of the chances.
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