An assistant with a knowledge base is sometimes parroting back exactly what the user says. For example: User Uh, my time zone is eastern standard, and anytime this Friday. Assistant Uh, my time zone is Eastern Standard. And anytime this Friday, and User Sure. It's Jose Diaz. Assistant Sure. It's Jose Diaz. CallId: 3981c591-b3c1-4422-a1df-ce19b04914b5

@Tyler Thompson It seems like the assistant is echoing the user's statements without providing additional value or moving the conversation forward. This behavior might not be very helpful for users who are expecting informative responses or actions based on their input. To address this, we can adjust the assistant's settings to ensure it provides more meaningful responses. If you'd like, I can guide you through the process of updating the assistant's behavior to prevent it from simply parroting back user input. Would you like to proceed with that?

Yes please

@Tyler Thompson Great! To improve the assistant's responses, we need to ensure it's programmed to understand the context of the user's statements and provide informative replies rather than just repeating what the user says. Here are some steps you can take: 1. Review the conversation logic to ensure the assistant is set to acknowledge the user's input and then move the conversation forward with a relevant question or statement. 2. Implement natural language understanding (NLU) models that can interpret the user's intent and extract relevant information. 3. Update the response templates to include prompts that encourage the assistant to provide additional information or to take action based on the user's input. 4. Test the assistant with various inputs to ensure it no longer parrots back responses but instead provides helpful and constructive feedback. If you need assistance with any of these steps or have specific questions about the assistant's configuration, please let me know, and I'll be happy to help further.

it's because your assistant has empty KB file remove KB file and it wont' happen again.