Webhook Response Alternative Dates Loop
# support
i
Hey guys, I'm running into issue with Vapi assistant not being able to present info from webhook response result. Webhook response body is retrieving alternative dates when a calendar time slot is no longer available, but my transient assistant isn't able to present info to user. Assistant keeps saying "just a sec" while continuously running make.com scenario over and over. Please see attached for webhook response in make. Call ID: c2d5b25f-b05e-4a50-9c28-a1178887c74e Anybody have a solution for this? I tried my best to go through Vapi's documentation before coming here 😦 https://cdn.discordapp.com/attachments/1270620560082079808/1270620560329674816/Screenshot_2024-08-07_014330.png?ex=66b45d1c&is=66b30b9c&hm=247763d752f0e014009c7ab9ea5118cd1ca77a56618172bd9944036e034995ba& https://cdn.discordapp.com/attachments/1270620560082079808/1270620560673603677/Screenshot_2024-08-07_015050.png?ex=66b45d1c&is=66b30b9c&hm=fdaa5dc69e7e7667ee7c41575cdeeaeacc32f1649a7fa05d73b79506918311bf&
v
@izzy I'm sorry to hear you're experiencing issues with presenting information from a webhook response. It sounds like there might be a problem with how the assistant is handling the webhook's response or there could be an issue with the scenario configuration in make.com. To assist you better, I would need to know how you've set up your assistant to handle webhook responses. However, I can suggest a general approach to troubleshoot this issue: 1. **Check the Webhook Configuration**: Ensure that the webhook is correctly configured to send the response to the assistant and that the assistant is set up to receive and process the response. 2. **Review the Scenario Logic**: Verify that the scenario in make.com is correctly processing the calendar information and that the logic for alternative dates is set up correctly. 3. **Examine the Assistant's Code**: Look at the code or settings of your assistant to ensure it's programmed to handle the "just a sec" state properly and to present the information received from the webhook. 4. **Check for Infinite Loops**: Make sure there isn't a loop where the assistant continuously triggers the make.com scenario without processing the response. 5. **Inspect the Error Logs**: Review any error logs or messages that could indicate where the process is failing. 6. **Test with Static Data**: Try to simulate the webhook response with static data to see if the assistant can handle and present it correctly. If you can provide more details on how the assistant is set up to handle the webhook response, I can offer more specific advice. Otherwise, if you're still unable to resolve the issue, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
v
@izzy Sweet. Have a great day!
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