Calls get dropped immediately after Voice assistan...
# supportc
Catherine_Weaver
08/07/2024, 12:54 PMHello I have successfully had many test calls with this voice assistant configuration. It just started to drop the calls for no reason at all. Nothing was changed it just started to drop calls all of a sudden.
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Vapi
08/07/2024, 12:55 PM@Catherine_Weaver
Hello! I'm sorry to hear that you're experiencing issues with dropped calls. To assist you better, could you please provide me with more details about the problem? Specifically, are you receiving any error messages or codes when the calls are dropped? This information will help me understand the issue and guide you towards a resolution.
Vapi
08/07/2024, 12:55 PMYou can continue this conversation by mentioning me in the message.
c
Catherine_Weaver
08/07/2024, 1:03 PMno error message I have the webhook output if you want it @Vapi
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Vapi
08/07/2024, 1:03 PM@Catherine_Weaver
Yes, please provide the webhook output. It might contain useful information that can help us diagnose the issue with the dropped calls. Once you share the output, I'll do my best to analyze it and offer a solution.
c
Catherine_Weaver
08/07/2024, 1:04 PM[
{
"message": {
"type": "status-update",
"status": "in-progress",
"call": {
"id": "e66dce74-80ee-4b53-8bd1-bc092aee6666",
"orgId": "67f923b4-f612-4b15-b047-edeae58bc72d",
"createdAt": "2024-08-07T13:01:51.287Z",
"updatedAt": "2024-08-07T13:01:51.287Z",
"type": "outboundPhoneCall",
"status": "queued",
"assistantId": "60618500-ce19-46fd-9278-d4580610660c",
"customer": {
"number": "+17023781026"
},
"phoneNumberId": "9a87b692-67f1-4401-b73f-907a26019b35",
"phoneCallProvider": "twilio",
"phoneCallProviderId": "CA844376de5c147ae014e92169aa558153",
"phoneCallTransport": "pstn"
},
"phoneNumber": {
"id": "9a87b692-67f1-4401-b73f-907a26019b35",
"orgId": "67f923b4-f612-4b15-b047-edeae58bc72d",
"assistantId": "60618500-ce19-46fd-9278-d4580610660c",
"number": "+12542562656",
"createdAt": "2024-07-24T13:12:34.325Z",
"updatedAt": "2024-08-07T13:01:10.343Z",
"stripeSubscriptionId": "sub_1Pg4zaCRkod4mKy30tY9Zr2Q",
"stripeSubscriptionStatus": "active",
"stripeSubscriptionCurrentPeriodStart": "2024-07-24T13:12:30.000Z",
"provider": "twilio"
},
"customer": {
"number": "+17023781026"
},
"artifact": {
"messages": [],
"messagesOpenAIFormatted": []
},
"timestamp": "2024-08-07T13:01:57.927Z"
}
}
]
Catherine_Weaver
08/07/2024, 1:04 PM@Vapi [
{
"message": {
"type": "status-update",
"status": "in-progress",
"call": {
"id": "e66dce74-80ee-4b53-8bd1-bc092aee6666",
"orgId": "67f923b4-f612-4b15-b047-edeae58bc72d",
"createdAt": "2024-08-07T13:01:51.287Z",
"updatedAt": "2024-08-07T13:01:51.287Z",
"type": "outboundPhoneCall",
"status": "queued",
"assistantId": "60618500-ce19-46fd-9278-d4580610660c",
"customer": {
"number": "+17023781026"
},
"phoneNumberId": "9a87b692-67f1-4401-b73f-907a26019b35",
"phoneCallProvider": "twilio",
"phoneCallProviderId": "CA844376de5c147ae014e92169aa558153",
"phoneCallTransport": "pstn"
},
"phoneNumber": {
"id": "9a87b692-67f1-4401-b73f-907a26019b35",
"orgId": "67f923b4-f612-4b15-b047-edeae58bc72d",
"assistantId": "60618500-ce19-46fd-9278-d4580610660c",
"number": "+12542562656",
"createdAt": "2024-07-24T13:12:34.325Z",
"updatedAt": "2024-08-07T13:01:10.343Z",
"stripeSubscriptionId": "sub_1Pg4zaCRkod4mKy30tY9Zr2Q",
"stripeSubscriptionStatus": "active",
"stripeSubscriptionCurrentPeriodStart": "2024-07-24T13:12:30.000Z",
"provider": "twilio"
},
"customer": {
"number": "+17023781026"
},
"artifact": {
"messages": [],
"messagesOpenAIFormatted": []
},
"timestamp": "2024-08-07T13:01:57.927Z"
}
}
]
v
Vapi
08/07/2024, 1:04 PM@Catherine_Weaver
Thank you for providing the webhook output. Based on the information given, it appears that the call status is "queued" which means the call has been initiated but not yet connected. There are no error messages or dropped call indications in this output.
However, since you mentioned that calls are being dropped, this could be an issue with the call provider (Twilio in this case) or a problem with the Voice API configuration. Here are a few steps you can take to troubleshoot the issue:
1. **Check Twilio Logs**: Log in to your Twilio account and check the call logs for any errors or warnings that might indicate why the calls are being dropped.
2. **Review Configuration Changes**: Even though you mentioned that nothing was changed, it's worth reviewing any recent changes to the configuration or updates that might have affected the system.
3. **Network Issues**: Sometimes, network issues can cause calls to drop. Ensure that the network connection is stable and check if there are any issues with the SIP trunk (if used).
4. **Contact Support**: If the above steps do not reveal any issues, it might be best to contact Twilio support for further assistance, as they can provide more detailed insights into the call handling on their platform.
If you need further assistance from our side or if there's anything specific you would like us to do, please let us know!
c
Catherine_Weaver
08/07/2024, 1:47 PM@Vapi here's another screenshot from my logs:
https://cdn.discordapp.com/attachments/1270726837734998037/1270740115769004042/image.png?ex=66b4cc74&is=66b37af4&hm=1fae6574544444b67a3f03c0dd39df8419f3d6a93ca3780cd4796ad32d318923&
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Vapi
08/07/2024, 1:47 PM@Catherine_Weaver
I'm ready to assist you with the information from your logs. Please provide the details or the content of the screenshot, and I'll do my best to help you resolve the issue with the dropped calls.
c
Catherine_Weaver
08/07/2024, 1:47 PMit says pipeline error
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Shubham Bajaj
08/07/2024, 9:22 PMcall id please.
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Sahil
08/15/2024, 9:10 PMMarking as complete because of no response.
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