How to reduce the lag
# support
b
I have 90% of the calls with huge lag and can't make any positive out of them. Is there any way i can reduce that lag? One example is call id: 14ceaa96-a726-4fe0-8013-7c5cc2224ac7
v
@B170MMA#777 I'm sorry to hear you're experiencing lag during your calls. To address this issue, we can try a few steps: 1. Check your internet connection to ensure it's stable and has sufficient bandwidth. 2. Close any unnecessary applications that might be using up bandwidth or system resources. 3. Restart your router and your device to refresh the network connection. 4. If possible, connect to the internet via an Ethernet cable instead of Wi-Fi for a more stable connection. 5. Make sure you're using the latest version of the VAPI software, as updates often include performance improvements. If you've already tried these steps and the issue persists, please provide more details about your setup, such as the device you're using, the network type, and any error messages you might be receiving. This will help us to diagnose the problem more effectively. If the problem is specific to the call with ID 14ceaa96-a726-4fe0-8013-7c5cc2224ac7, we can look into that call's details for any anomalies. If you need further assistance, don't hesitate to reach out.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
can you try w/o smart format, and use nova-2-phonecall if available for your lang.
b
a bit better, but the lag is still there - would there be any other tweaks that i can make to lower it even more? Latest call id: 65e05740-5554-4fe4-b359-a02bebeb85ae
s
- use deepgram model nova2-phonecall - instead use vapi 11labs credentials.
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