My Voiceflow Agent has an appointment creation section and the Calendly app is installed there. I collect the user's appointment day and time, name - surname - e-mail - phone number information in Calendly. How will VAPI integrate with this? Will it be able to handle this part in a smart way? Or how? Because I am developing a system for dentists and there are different appointment times every day. If the system tries to count the appointment times on all days of the week, it will not stop for 5 minutes. I don't want that. It should learn the day the user is thinking about. It should tell the appointment times of that day. And it should give appointment day and time recommendations according to the user's wishes. How can I do this? Will VAPI work seamlessly with Calendly in Voiceflow?

@TCommander Absolutely, VAPI can integrate with your Voiceflow agent to enhance the appointment creation process. Here's how it can work smartly with Calendly: 1. **User Intent Recognition**: VAPI can recognize user intent through natural language processing. When a user expresses the desire to book an appointment, VAPI can capture the specific day they are interested in. 2. **Dynamic Time Slot Retrieval**: VAPI can interact with Calendly's API to fetch available time slots for the specified day. This way, it only presents relevant options to the user, avoiding the need to list all possible times. 3. **Personalized Recommendations**: Based on the user's preferences and past interactions (if available), VAPI can suggest appointment times that are more likely to suit the user's needs. 4. **Seamless Data Collection**: VAPI can collect the user's name, surname, email, and phone number in a conversational manner and pass this information to Calendly to create the appointment. 5. **Confirmation and Follow-Up**: Once an appointment time is selected, VAPI can confirm the details with the user and complete the booking process through Calendly. It can also handle rescheduling or cancellation requests. To ensure VAPI works seamlessly with Calendly in Voiceflow, you would need to: - Set up the necessary intents and entities in Voiceflow to capture user requests accurately. - Use VAPI to make API calls to Calendly for fetching and booking appointments. - Handle the logic for recommending appointment times based on user preferences and available slots. If you need assistance with the technical integration or have specific questions about the API calls, please let me know, and I'll be happy to help further!

How can I do that?

Got it. Tagging @User for additional help.

yes Vapi can work as you expected. FYI: Vapi will use voiceflow as custom LLM>

@Shubham Bajaj Sorry I don't understand G

First, you can make work as your expecting. Second you have to use voice-flow as custom llm with Vapi to make it work.

@TCommander can you please share the call id.

3ce40c69-dbd1-448c-88a3-1483daade8f7

@TCommander let's connect over the call, check DM.