VAPI not sending data to server URL on outbound on...
# supportd
danthemktman
08/08/2024, 3:59 PMI'm using a webhook to trigger calls, but I want every call to send data to my server URL once the call is over.
When I call the number it IS sending data, but when I trigger the call to make outbound calls, it's not sending data to server URL.
Assistant ID is 7ffe3daa-0b43-4001-ad2b-a150b0c6ac73
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Vapi
08/08/2024, 4:01 PM@danthemktman
It sounds like you've set up your webhook to handle incoming calls, but you need to ensure that the webhook is also configured to send data to your server URL after making outbound calls. Typically, this involves setting up a callback URL or a similar configuration in your Voice API settings that will be triggered once the call ends.
To assist you further, I would need to know which Voice API platform you are using, as the setup can vary between different providers. If you can provide me with that information, I can give you more specific instructions on how to configure your webhook for outbound calls.
Alternatively, if you're looking for a general approach, you should:
1. Check the documentation of your Voice API provider for "event webhooks" or "status callbacks" related to outbound calls.
2. Ensure that you have specified the correct URL in the API settings where the call status updates should be sent.
3. Verify that the method (POST, GET) and the expected data format (JSON, XML) match what your server is set up to receive.
4. Test the outbound call functionality and monitor your server logs to confirm that the data is being received.
If you're still having trouble, please provide more details or check with your Voice API provider's support for more info on this.
Vapi
08/08/2024, 4:01 PMYou can continue this conversation by mentioning me in the message.
Vapi
08/08/2024, 4:02 PMGot it. Tagging @User for additional help.
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danthemktman
08/08/2024, 4:03 PMThe assistant is sending data when I call it inbound, but when it's calling outbound no data is sent
which means, it's using the correct link (2), it is the correct method (3), and it has been tested (4)
for my API provider I'm using N8N (1)
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Chowderr
08/08/2024, 6:12 PMAre you not using the end of call report?
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danthemktman
08/08/2024, 9:40 PM@Chowderr I am, but it only send data when I call it. If it makes an outbound call it doesn't send to URL
danthemktman
08/08/2024, 9:41 PMWeird 'error' but I'm triggering webhook from GHL App, from there it dials and does everything else correctly but doesn't send data to URL for end of call report
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Shubham Bajaj
08/08/2024, 9:48 PM@danthemktman call id please.
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danthemktman
08/09/2024, 12:56 AM64dd1ed1-575f-455a-ab3b-770eff217500
danthemktman
08/09/2024, 12:56 AMAny of the outbound calls don't send
danthemktman
08/09/2024, 12:58 AM53ca8753-7b38-4e0d-9156-8b7a569c4394
danthemktman
08/09/2024, 12:59 AMThis one was working for inbound
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Shubham Bajaj
08/09/2024, 7:49 PMallow me sometime to confirm, if you don't hear me back please ping me to remind.
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Chowderr
08/09/2024, 7:51 PMGHL is very bad for getting call report and mapping Unless you figured a way past it.
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danthemktman
08/09/2024, 8:31 PMIt's just triggering the VAPI call which should carry the same functions
danthemktman
08/10/2024, 11:29 PM@Shubham Bajaj @Chowderr pls help ;___;
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Chowderr
08/10/2024, 11:32 PM?
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Shubham Bajaj
08/12/2024, 3:27 PM@danthemktman can you please check now, and let me know how it goes.
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Sahil
08/15/2024, 9:07 PMMarking as complete because of no response.
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