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Vapi AI

Hi guys i need help on call forwarding to live assistant, the call just dropsout/ends soon after I ask assistant to transfer the call to human assistant. On the call log it says "assistant-forwarded-call". I have tried this with multiple phone numbers but its still not solve. What could be the issue . Any help is greatly appreciated.
https://cdn.discordapp.com/attachments/1272211858492751943/1272211858694082631/Screenshot_2024-08-11_205847.png?ex=66ba271f&is=66b8d59f&hm=846fede966c707d244e408d345b8adc935bd3d79031373681d4ca35778c62ae9&

<@1091685935936196728>
Hello! I'm sorry to hear that you're experiencing issues with call forwarding to a live assistant. It sounds like there might be a problem with the way the forwarding is being handled in your setup. To assist you better, could you please provide me with more details about how you're currently setting up the call forwarding? Specifically, are you using the Create Assistant API and including the `forwardingPhoneNumber` attribute in your requests? If so, there might be an issue with the value you're setting for that attribute. It's recommended to omit it or set it to null or an empty string ('') to avoid issues. Let's check on that first and see if it resolves the problem.

You can continue this conversation by mentioning me in the message.

I am using  call forwarding in vapi functions  and asking the model to use transfer call function to transfer to the number.

1. share the call id
2. is number purchased from vapi?

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if call is transfered but dropped might be because of number was marked as spam by telephony providers. if number is owned by you check provider console log for stir/shaken status.

<@865531204849500190> . Thanks for response. Here is the call id : 71b6e3e4-2699-45fa-9aef-21bf1ac2243f  . Yes the number is purchased from Vapi .

<@865531204849500190> After changing to twilio number, it worked. Thanks.  Not sure why Vapi number didnot work.  I also wanted to know to know if the forwareded call picked up or not. If the forwarded call didnot pickup I wanted to trigger another flow. Do you have any suggestions?

<@1091685935936196728> 1. please use own twilio number don't know why twilio is marking numbers as spam. 2. As of now there is no workaround for failed to transfer if not picked.

because of no response closing this ticket.