I have never changed the end call threshold from standard (1800) seconds but when i look at my billing im seeing calls lasting 80 minutes? The bot i have been testing are all outbound bot that i used on my phone for 3 minutes max per call. Is there a reason for this?

@Rolo It seems unusual that you're seeing calls lasting 80 minutes on your bill when you've only tested the bots for approximately 3 minutes each. There could be a few reasons for this discrepancy: 1. **Technical Issue**: There might be a technical glitch causing the call duration to be recorded incorrectly. 2. **Configuration Error**: There could be a misconfiguration in the call settings that is not terminating the calls as expected. 3. **Voicemail Detection**: If

voicemailDetectionEnabled

is set to

true

, the bot might be staying on the line with voicemails or automated systems longer than intended. To address this issue, I would recommend checking the following: - Review your call logs to confirm the actual duration of the calls. - Verify that the

voicemailDetectionEnabled

setting is configured according to your needs. If you're calling phones that might lead to voicemail, and you don't want the bot to interact with voicemails, make sure this setting is set to

false

. - Ensure that there are no errors in the call termination logic within your bot's code. If everything seems to be configured correctly and you're still encountering this issue, it would be best to reach out to support for a more detailed investigation into your billing and call duration records. Would you like me to assist you with anything else at this moment?

how do i reach out to support?

It is accumulated call minutes for all the calls.