Advice/Help needed for call transcript.
# support
s
Hi! I've been recently using Vapi and Make to create tools. But I really need some advice with how I can send a whole call transcript after the call is done? Is there any resources or tutorial I can look into?
v
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@Sai Hello! I'm glad to hear you're using VAPI and Make to create your tools. To send a whole call transcript after the call is done, you can utilize the end-of-call-report message that you receive at the end of each call. This message can be sent to a server URL you specify, which can then process the transcript as needed. Here's a general outline of the steps you might take: 1. **Capture the End-of-Call Report**: Ensure your system is set up to receive the
end-of-call-report
message from VAPI at the end of each call. 2. **Extract the Transcript**: From the
end-of-call-report
, extract the call transcript. This will typically be in the
call
object within the message. 3. **Send the Transcript**: Use a webhook or an HTTP request to send the transcript to your desired destination, such as a database, an email, or a CRM system. 4. **Automate with Make**: With Make (formerly Integromat), you can create an automation scenario that triggers upon receiving the end-of-call-report, processes the data, and sends it to the desired endpoint. For resources or tutorials, you can check the following: - **VAPI Documentation**: This will have detailed information on how the API works and how to handle different messages, including the end-of-call-report. - **Make Documentation and Community**: Make offers extensive documentation and a community forum where you can learn how to create scenarios that can handle the data received from VAPI. - **Online Tutorials and Courses**: There are many online resources that offer tutorials on using APIs with automation platforms like Make. If you need more specific guidance or have any other questions, feel free to ask!
s
^ @Sai
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