I am using create a flow where first it tries to reach out to human assistant if available . If the human assistant is not available i want it to be forwarded to ai assistant. How do i do this ? Currently when i forward the call to human assistant and if not picked up , it reaches to voice mail and ends the call. How can I fix this? Any suggesions?

@awesomefreelancer To achieve the flow where a call is first directed to a human assistant and then to an AI assistant if the human is unavailable, you'll need to adjust your call handling logic. Here's a suggestion on how you can set this up: 1. **Initial Call Routing**: When a call comes in, route it to the human assistant's number. 2. **No Answer Handling**: Set up a no-answer condition. If the human assistant does not pick up the call within a certain number of rings or time period, prevent the call from going to voicemail. 3. **Forward to AI Assistant**: Instead of routing to voicemail, redirect the call to the AI assistant's number or system. To prevent the call from reaching voicemail, you might need to modify the settings in your telephony system or PBX to disable voicemail for the human assistant's extension or set up a timeout action that triggers the forwarding to the AI assistant. If you're using an API to manage this flow, make sure to handle the

forwardingPhoneNumber

attribute correctly. As per the context provided, if you're using the Create Assistant API and encountering errors with the

forwardingPhoneNumber

attribute, consider setting it to null or an empty string ('') to avoid issues. Would you like to proceed with setting the

forwardingPhoneNumber

to null, or do you need assistance with another part of the setup?

Can you elaborate a little more about your usecase or maybe make a loom video.

because of no response closing this ticket