Assistant gets disconnected from phone number with...
# support
r
It has happened multiple times that assistants get disconnected by the phone number. Calling the number you receive a message: "couldn't get assistant, either set the assistant ID on the phone number or......". It happens quite randomly on numbers that were working before (and on which no modification was done).
v
@rabcd I'm sorry to hear that you're experiencing issues with assistants getting disconnected. It sounds like there might be a problem with the assistant configuration or a temporary service disruption. To help you better, I would need to check the specific details of your setup. Could you please provide me with the assistant ID and the phone number that is experiencing this issue? This will allow me to investigate further and assist you in resolving the problem.
You can continue this conversation by mentioning me in the message.
s
@rabcd I require to check networks logs for why it happends for few times.
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