Vapi&Make.com scenario
# supportj
Joe
08/14/2024, 3:06 AMThis scenario is a outbound AI caller agent created in Vapi. Goal is to have the agent check a google sheet and make a outbound call based on if the status of the caller is set to "Not-Called".
The google sheet has 4 columns:
Name
Phone number
Status(if need to be called)
Country
Vapi Phone ID(directing to which agent should make the outbound call)
The agent should make the outbound call if the user on the google sheet is set to "Not-Called".
the HTTP "Make a Request" module got 400 error: Couldn't Create Twilio Call. Twilio Error: Account not authorized to call +###-###-###(would typically be a phone number). Perhaps you need to enable some international permissions: https://www.twilio.com/console/voice/calls/geo-permissions/low-risk
After doing research I found that the phone number was being recognized as a number with a East Africa country code(but should be a Michigan area code). Was informed that the geo Permission needed to be update by Vapi. the main issue is the number is not from East Africa. Phone number was also purchased directly through vapi.ai not Twilio.
v
Vapi
08/14/2024, 3:07 AMmessage has been deleted
Vapi
08/14/2024, 3:08 AM@Joe
I understand that you're encountering an issue with the outbound AI caller agent due to a misinterpretation of the phone number's country code. It seems that the phone number, which should be recognized as a Michigan area code, is being identified as an East African country code, leading to authorization errors when attempting to make calls through Twilio.
To resolve this issue, you will need to ensure that the correct country code is being used when making the API call to Twilio. Additionally, you should check and update the geo permissions in your Twilio account to allow calls to the intended destinations.
If you have already updated the geo permissions and are still facing the issue, it could be due to the formatting of the phone number in the API call. Make sure that the phone number includes the correct country code and is formatted properly according to international standards.
If you need assistance with updating the geo permissions or ensuring the correct phone number format, please provide the necessary details, and I will guide you through the process. If the issue persists after these steps, please ask support for more info on this.
Vapi
08/14/2024, 3:08 AMYou can continue this conversation by mentioning me in the message.
j
Joe
08/14/2024, 3:09 AMThe phone number was purchased from vapi not Twillo
v
Vapi
08/14/2024, 3:10 AMGot it. Tagging @User for additional help.
s
Sahil
08/15/2024, 11:20 AMWe don't allow calling international numbers
Sahil
08/15/2024, 11:20 AMYou will need to buy your own number from Twilio and then enable the international permission
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