Call ends abruptly without information
# supportj
JRDabrio
08/14/2024, 10:52 AMSince a few hours ago I am having problems with the calls I make, they all cut off without saying anything and the logs only show "Unkown error".
Some of the call ids I have are 0b1189f3-187b-4355-b179-2400c7b1053f, 6d230e77-27d8-483c-9d0c-4db28d1529cd, aae783f5-8439-467b-802e-361ed8d29911
v
Vapi
08/14/2024, 10:53 AMmessage has been deleted
Vapi
08/14/2024, 10:53 AM@JRDabrio
I'm sorry to hear that you're experiencing issues with your calls. It seems like there might be a problem that's causing the calls to disconnect. To assist you better, I'll need to check a few things:
1. Have you recently changed any settings or updated your application that might affect the call functionality?
2. Can you confirm if the microphone permissions are correctly set for your application?
3. Is there any indication that the phone call provider's connection is stable on your end?
4. Have you noticed any issues with Twilio's service, if you're using it, that might be affecting the call connections?
Once I have more information on these points, I'll be able to help you troubleshoot the issue more effectively. If you've already checked these and everything seems in order, please let me know so we can explore other potential causes.
Vapi
08/14/2024, 10:53 AMYou can continue this conversation by mentioning me in the message.
Vapi
08/14/2024, 10:54 AMGot it. Tagging @User for additional help.
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Sahil
08/15/2024, 9:06 PMWe had a outage and it is fixed. You won't face the same issue.
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Stephenm
09/09/2024, 4:51 PMI have the same issue today with this message. @User can you assist pls? (also posted in office hours)
17:39:36:307 [LOG] Twilio detected "unknown" in 5639ms
Call ID: 8fd3e76b-0a7c-4000-81e5-64c369a64a39
We are preparing for a client demo and this looks bad for us
Stephenm
09/09/2024, 4:51 PMthanks
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Shubham Bajaj
09/09/2024, 9:20 PMcreate a new support ticket and tag me there.
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