Phone number is not assigned
# support
u
Ongoing issue about inbound calls, so i have assistant connected to my twilio german number (twilio number region is US), and when i am calling to assistant i've got "this number that you call is not assigned"
v
message has been deleted
@_hate_ter_ I understand that you're experiencing issues with inbound calls to your assistant connected to a Twilio German number. To assist you better, could you please confirm if you have set up the call forwarding correctly, and if the
forwardingPhoneNumber
attribute in your Create Assistant API setup is either omitted, set to null, or an empty string as recommended? This information will help me guide you through the troubleshooting process.
You can continue this conversation by mentioning me in the message.
s
can you remove your phone number and re-add it
it will solve your issue
u
I tried but , now when i am calling , i heard "the number you have called is not assigned"
what i can do else
s
can you send the phone_number_id?