not transfering the call
# supportr
Rafał (voicetta.com)
08/16/2024, 11:49 AMhi agent 6279ac7d-40fd-4605-b44f-1ce8aed1d3af is not transfering the call
v
Vapi
08/16/2024, 11:50 AMYou can continue this conversation by mentioning me in the message.
Vapi
08/16/2024, 11:52 AMGot it. Tagging @User for additional help.
r
Rafał (voicetta.com)
08/16/2024, 11:52 AMwhere is orgID?
Rafał (voicetta.com)
08/16/2024, 12:09 PMHow to save the fallback number? I put it in, and it disappears. also function call doesnt work at all
https://cdn.discordapp.com/attachments/1273971966398828574/1273976805224874144/image.png?ex=66c092db&is=66bf415b&hm=02122f0d9658690dc2cfd264ffd6ed591f6c02cde8ffd19c3b38086f90a154b2&
Rafał (voicetta.com)
08/16/2024, 1:50 PMcall ID: ff132ca8-c385-4169-a71f-a1095fdd7c0e
Rafał (voicetta.com)
08/16/2024, 1:51 PMplease help
Rafał (voicetta.com)
08/16/2024, 1:54 PMagent say please wait untill.... and nothing happend at the end. it is not a first time. can ypu please fix it it is a criticall function
Rafał (voicetta.com)
08/16/2024, 2:45 PMOk. I think it is all about latency. When it is high (on high demand like weekends), all VAPI has a problem because GPT is slow or not working. I switched to GPT-3.5-t and it works, but at 4, Turmo works sometimes.
Rafał (voicetta.com)
08/16/2024, 2:45 PMplease help me how to solve the problem in the future
Rafał (voicetta.com)
08/17/2024, 9:09 AMHi! Can you please keep in mind the issue that is repeated every weekend and please fix it? or please give some solution how we can avoid it
s
Sahil
08/17/2024, 11:13 AMCan you use the API?
Sahil
08/17/2024, 11:13 AMSahil
08/17/2024, 11:13 AMIt will work.
Sahil
08/17/2024, 11:14 AMAlso, for transfer call part share the latest call_id
r
Rafał (voicetta.com)
08/17/2024, 6:14 PMhow using api can solve the problem with vapi api?
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Sahil
08/17/2024, 6:22 PMThis part can API Solve it
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Rafał (voicetta.com)
08/17/2024, 7:20 PMRafał (voicetta.com)
08/17/2024, 7:30 PM Copy code
{
"message": "Not Found",
"statusCode": 404
}Rafał (voicetta.com)
08/17/2024, 7:43 PMNot working like in a dashboard.
s
Sahil
08/17/2024, 9:23 PMSent you a calendly link
Sahil
08/17/2024, 9:24 PMwe can discuss this over there