Hello, my colleague and I have been having trouble getting our accounts created. We receive the onscreen confirmation to expect an email after signing up, but we have yet to receive any such email. I’ve attempted to contact support@vapi.ai, but have yet to receive a response within 4 business days. Any help with getting our accounts created would be appreciated. Thank you for your time.

@Eric Hello! I'm sorry to hear that you and your colleague are experiencing issues with account creation and haven't received a response yet. To assist you better, could you please provide me with the email addresses used for signing up? This will help me look into the issue and ensure that the account creation process is completed successfully. Rest assured, we'll do our best to resolve this matter promptly.

@Vapi The email addresses used for signing up were ele@ibcp.com and rclark@ibcp.com

@Eric Thank you for providing the email addresses. I will look into the issue with the account creation process for ele@ibcp.com and rclark@ibcp.com. In the meantime, please check your spam or junk folders to ensure that the confirmation emails haven't been mistakenly filtered out. If the emails are not in those folders, I will take the necessary steps to ensure that the account creation process is completed and that you receive the confirmation emails. Please bear with us while we resolve this issue. If there's anything else I can assist you with, feel free to let me know!

Neither email address received a confirmation email

@Eric I understand the confirmation emails have not been received at either ele@ibcp.com or rclark@ibcp.com. I will take immediate action to address this. Please hold on while I investigate and rectify the situation. Your patience is greatly appreciated, and I'll update you as soon as possible. If there's anything else you need assistance with, don't hesitate to ask.

Can you send me your email address? Most probably you email has been into spam.

@Vapi my issue has been resolved with help from Sahil. Thank you.

@Eric Sweet. Have a great day!