ElevenLabs
# support
j
My call bot voice doesn’t sound just like the one I connected it to on ElevenLabs. What can be causing that? Can anybody help?
v
@jordanstubb. Absolutely, I'd be glad to assist you with this issue. If the voice from your call bot doesn't match the one from ElevenLabs that you're trying to connect to, there could be several factors at play: 1. **Voice Configuration**: Ensure that the voice ID and other parameters like speed, pitch, and tone are correctly configured to match the ElevenLabs voice settings. 2. **API Integration**: Double-check the API integration settings to make sure that the correct voice provider and voice ID are being used. 3. **Network Issues**: Sometimes, network latency or issues can affect the quality of the voice. 4. **Service Discrepancies**: There might be slight differences in how the voice is processed by different platforms, even with the same settings. 5. **Updates or Changes**: The voice provider might have updated the voice model, which could cause differences in the sound. If you provide me with more details or if there's a specific aspect of the voice setup you'd like to review, I can help you troubleshoot the issue further.
You can continue this conversation by mentioning me in the message.
s
Can you share the ElevenLabs audio of the same sentence and the call ID of VAPI using the same voice so we can compare the difference? It's expected to have some variation due to response streaming and different voice parameters. If you can share both, we can determine if there's a issue?
because of no response closing the ticket.