Hi
I am trying to do something specific with Squads.
I have a squad which answers call.
Depending on the answers , we need to ping our server url ( tool call checks if our call centers ready to accept call or not. )
And depending on server response , assistant should do either one of the two actions below :
1. If call center available response received from our server as tool response : forward call to a forwarding number
Or
2. If call centers are not available , send call to a different assistant that is connected in the squad.
We tried adding transfer numbers via api
played with prompts etc .. couldnt get it working properly
its a hit and miss
most times assistant transfer call to another assistant without taking into account what our server response was.
ie : even if our server responds saying Call centers are available to accept calls , please transfer to transfer number... it still forwards to a different assistant in squad instead of forwarding call to the forwarding number.
If anyone can help us solve this , please DM.
Willing to compensate for your time.
ps. We use XANO for responding to vapi tool calls.