Hello, I have 2 issues I’d like to fix please. First is how can I stop the AI from answering the phone immediately if I’m available to take the inbound call? Second is how can I have call information such as name, phone number, and customer requirements forwarded either to an email or text message to a number following the inbound call? Thank you!

@Seb Hello! For your first issue, to prevent the AI from answering the phone immediately when you're available, you would typically need to set up a system where the AI checks if you're available before picking up. This could involve a status indicator or a schedule that the AI can reference. If your system supports such functionality, you would configure the AI to only answer calls when your status is set to unavailable or outside of your working hours. For the second issue, forwarding call information like name, phone number, and customer requirements can usually be done by configuring your system to log this information during the call and then using an automated process to send it to your desired destination, such as email or text message. This would involve setting up an integration with your email or SMS service that triggers after a call is completed. If you need assistance with setting up these features or if they are not currently available in your system, please ask support for more info on this. They can provide you with specific steps or develop a solution tailored to your needs.

Please can I have steps on how to set this up

[1] you have to use prompt which transfers the call to you right after picking it. [2] checkout tools calling in vapi docs.