Voice breaking up
# support
m
Agent's voice is breaking up while speaking. It sounds very glitchy and unnatural. I'm using 11labs. Is the issue from the TTS side or vapi side? Would using my own 11labs api key help? Should I use some other TTS? Latest Call ID: 022a82ad-8965-4af4-822d-df474b4cc3a8 (can notice it at second 16, 25, 32)
v
message has been deleted
@Mashood I'm sorry to hear that you're experiencing issues with the voice quality. It's possible that the problem could be on either the TTS provider's side or with the VAPI integration. Using your own 11labs API key might help if the issue is related to API limits or similar constraints. However, before you switch keys or TTS providers, I would recommend checking the following: 1. Network connectivity: Ensure that your internet connection is stable. 2. API usage: Check if there are any rate limits or usage caps that might be affecting the service. 3. Audio settings: Verify that the audio settings in the VAPI configuration are correct and supported by 11labs. 4. Service status: Look for any service outages or known issues on the 11labs status page. If after checking these factors the issue persists, you might want to try using a different TTS provider like PlayHT with the voice labeled Jennifer to see if the problem is resolved. If you'd like, I can assist you with setting up PlayHT or troubleshooting further. Would you like to proceed with that?
You can continue this conversation by mentioning me in the message.
s
@Mashood can you please try again now?
m
Still the case for all my transient agents. Can you tell me the coree issue here, I can change the variables around or work towards changing my TTS.
s
@Mashood set optimizeStreamingLatency to 2 and similarityBost to 0.75 it will work.
m
Fixed when I switched to 11labs_turbo_v2_5 (from 1 1labs_turbo_v2) but that caused some pronunciation issues. using turbo v2 with the settings you mentioned doesn't really work.
s
for pronunciation create a new support ticket.
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