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Assistant Repeats caller input
# support
f
Sometimes the assistant will ask the caller a question and once the caller answers, the assistant will repeat that word for word. Example: Assistant - What seem to be the problem? Caller - Uhm, I have an issue with my car. Assistant - Uhm, I have an issue with my car. This happens only sometimes. Why does this happen?
v
@Francois It sounds like there might be an issue with the voice recognition or response generation system where it's incorrectly echoing the user's input instead of providing a relevant response. This could be due to a bug or an error in the system's processing logic. To help resolve this, I would need to gather more specific information about when this happens and under what circumstances. If you have any examples or additional details, that would be very helpful in diagnosing the problem. In the meantime, if this issue is causing significant inconvenience, I can assist you in reporting this to our technical support team for further investigation. Would you like to proceed with that?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
either it's happening because of prompting or your in closed room where voice is echoing back.
f
It happens in a closed room or outside. Happens multiple places. Can someone check my prompting?
Hello?
Is there a better way to request support? Days go by with no response, even when its urgent… Im starting to lose faith in Vapi.
@Shubham Bajaj
s
@Francois can you share the call id.
f
ec8eb22e-0b50-46ca-acec-3ce7c1e5bce0
At 1.07
Just one example of it happening
@Shubham Bajaj
615dd277-1dfc-4301-9d3e-f1e1fead5e99
Another one
s
[1] set the similarity boost to 0.75 to reduce the chances where it repeats the user info once in both calls. [2] set the temperature to 0.3 by this the one of chances of confirm user response will be reduced.
also use the forward call as w/o brackets around the number: Forward the Call] Say: "Thanks for your patience, and you will be transferred now," and use the 'transferCall' function with +17869338346.
f
Thank you @Shubham Bajaj Let me try that and test
Forwarding seem to work btw, but will do it anyways 🙂
Its worse
d1ab1b1a-6200-410d-866f-67f611cfe3d0
Repeated 2 things in the first 30 seconds
And again
0bf253ae-0eb1-4244-a4ec-7ca000fdede0
One call works great and next call she repeats what I say
s
@Francois give me a day time to get back to you on this part, in case i couldn't reply ping me.
f
@Shubham Bajaj
9a0461d0-ed77-4435-b40f-6e1a1c27512a
Repeated what I said in the first 30 Secs
s
this happened because the user input went to your KB and KB thrown the same out. you have to make change in prompt to handle this case, and attaching logs for your reference.
logs
🔵 15:12:54:337 OpenAIRequest Request. Messages: [ { "role": "system", "content": "## [Identity]\n\n**[Name]** Act as Heather, an Engli..." }, { "role": "assistant", "content": "Hello. This is Heather from Miami Mobile Tire Shop and Battery Jumpstarts. How may I assist you?" }, { "role": "user", "content": "I need a jump start, please." }, { "role": "assistant", "content": "Sure. I can help with that. May I have your name, please?" }, {"role": "user", "content": "My name is Reginald."}, { "role": "assistant", "content": "Nice to meet you, Reginald. Our technician will be on his way in just a couple of minutes. You tell me a bit more about the issue you're experiencing with your car?" }, { "role": "user", "content": "Context information is below.\n---------------------\nCompany General Information Company Name: Miami Mobile Tire Shop.com Company Phone Number: + 1786-305-8720 Company Website:www.miamimobiletireshop.com Services:Battery Jump Starts, Spare Tire Swap and Add Air from Compressor, Plug a Flat Tire and Add Air from Compressor\nPricing: $100 (06:00 AM to 19:59) $160 (20:00 to 5:59 AM)\n---------------------\nGiven the context information and not prior knowledge, answer the query.\n[NOTE: ONLY RESPOND WITH TEXT AS IF TO CONTINUE CONVERSATION. DON' MAKE ANY OTHER REMARK.]\nQuery: It's a dead car battery, so I just need a temp start.\nAnswer: " } ]
f
I just changed the KB as the pricing part was not working. Had the repeating issue before I changed it. Anyways, so you are saying I need to add “ONLY RESPOND WITH TEXT AS IF….” To my prompt?
s
this is straight from logs, nothing is madeup.
f
I understand and thank you. Im asking what do you suggest I do to fix it?
s
make changes in prompt to handle the case for 
It's a dead car battery, so I just need a temp start
it's an trigger for transfer so prompt refactoring will work.
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