Tools are not activated from GHL
# support
c
I'm integrating with GHL, and the tools are not activated in the middle of the conversation flow. I know the tool is correct because if I make the call from the VAPI dashboard, it activates my function. When I call my assistant from GHL, everything is ok. Even the text block of my tool: "model": "gpt-4o", "toolIds": [ "c42dff80-557a-4c5c-93da-88031f070f7c" ], In theory this function should trigger my scenario in Make, and no request arrives Any idea how to fix this? Thanks. @Vapi @Shubham Bajaj https://cdn.discordapp.com/attachments/1276957550876823552/1276957551463764028/image.png?ex=66cb6ae4&is=66ca1964&hm=84af5e1e11b06a29db8d9a7b6857fd35bd3a5cc0933a8699d2f4b58e3c27677e&
v
You can continue this conversation by mentioning me in the message.
@Cristian-Diaz It sounds like you've done a great job setting up your integration with GHL and ensuring that your tool is correctly configured on the VAPI dashboard. Since the tool activates correctly from the dashboard but not during the conversation flow, there might be an issue with how the tool is being called within the flow. To assist you better, I would need to check the specific details of your implementation. However, here are a few general steps you can take to troubleshoot the issue: 1. **Check the Conversation Flow**: Ensure that the tool is being called at the correct point in the conversation. The trigger conditions for the tool activation should be met during the conversation. 2. **Review the Tool Configuration**: Double-check that the tool ID in your conversation flow matches the one that works from the VAPI dashboard. 3. **Inspect the Logs**: Look at the logs for the conversation flow to see if there are any errors or messages that indicate why the tool might not be activating. 4. **Test with a Simplified Scenario**: Try creating a simplified conversation flow that only includes the tool activation to see if it works in isolation. 5. **Contact Support**: If you've gone through these steps and the issue persists, it might be best to reach out to VAPI support for more detailed assistance. If you provide me with more details or if there's a specific action you'd like me to take, I can help you further. Would you like me to check the tool activation within the conversation flow or perform any specific action right now?
c
@Sahil Can you help me please? 🙏🏽
s
share the call id and timestamp when it was expected to do the tools calling.