Backchanneling Disabled - Agent still using "Like"...
# supportb
BrightMan
08/25/2024, 4:24 PMInstruction NOT to use filler words also specified in the system prompt.
We enabled the Backhanding, then disabled. looks like the system does not save the preference.
Call id: 63a32744-20b1-4ca7-b1bf-ef602fa24b32
v
Vapi
08/25/2024, 4:25 PM@BrightMan
I understand you're having an issue with the Backhanding feature not saving your preferences. To assist you further, could you please provide more details about the steps you took to enable and then disable the feature? This will help me understand the situation better and provide you with the most accurate assistance.
Vapi
08/25/2024, 4:25 PMYou can continue this conversation by mentioning me in the message.
b
BrightMan
08/25/2024, 4:27 PMenabled the Backhanding, then disabled. looks like the system does not save the preference
v
Vapi
08/25/2024, 4:27 PMGot it. Tagging @User for additional help.
b
BrightMan
08/26/2024, 11:45 AMAny updte on this?
BrightMan
08/27/2024, 10:53 AMFYI, it seems that Vapi does not update Backchanneling status for the first massege
BrightMan
08/27/2024, 10:54 AMOnce enable it stays enabled.
BrightMan
08/27/2024, 10:56 AM@Vapi @User Still no update on this
v
Vapi
08/27/2024, 10:56 AM@BrightMan
I apologize for the inconvenience you're experiencing with the Backchanneling feature. It seems there might be an issue with the system not saving your preferences correctly. I would recommend reaching out to our support team for a more in-depth investigation. They will be able to look into the call ID you provided and help resolve the issue. Please ask support for more info on this.
s
Shubham Bajaj
08/27/2024, 11:01 AM@BrightMan can you please share a call id where backchanneling is disabled but still it's working the opposite.
b
BrightMan
08/27/2024, 11:03 AM152e929c-453e-4a96-81c6-d79c196e2354
BrightMan
08/27/2024, 11:03 AMListen to the First Message
s
Shubham Bajaj
08/27/2024, 11:30 AMlistening to first message i can't find back channeling check the call id
b
BrightMan
08/27/2024, 1:00 PM152e929c-453e-4a96-81c6-d79c196e2354
BrightMan
08/27/2024, 1:01 PMIt says how can i "LIKE" make you day brighter. The word "Like" is not in the original text.
BrightMan
08/27/2024, 1:04 PMSame here 987529d4-5ff7-4967-bec9-92e05689b2ba, and on every call
s
Shubham Bajaj
08/27/2024, 1:59 PMlogsShubham Bajaj
08/27/2024, 2:01 PM@BrightMan this is from TTS, set fillerInjectionEnabled" to false, it won't repeat.
b
BrightMan
08/27/2024, 3:24 PMThank you, can you please clarify where to do this?
BrightMan
08/28/2024, 11:06 AMThank you, can you please clarify where to do this?
s
Shubham Bajaj
08/28/2024, 7:02 PMShubham Bajaj
08/28/2024, 7:02 PMthen look for body > voice you will find it.
2 Views