Billing Limit Increase
# supporta
Achal
08/27/2024, 2:25 AMI need help increasing my billing limit. The bot responses did not help. Billing limit is currently set to $1,000 and I can't increase it online. Please help ASAP
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Vapi
08/27/2024, 2:26 AMmessage has been deleted
Vapi
08/27/2024, 2:26 AMYou can continue this conversation by mentioning me in the message.
Vapi
08/27/2024, 2:26 AM@Achal
I'm here to assist you with increasing your billing limit. To proceed with your request, I'll need to gather some additional information. Could you please provide me with your account ID or the email address associated with your VAPI account? This will help me to identify your account and assist you further.
Vapi
08/27/2024, 2:27 AM@Achal
Thank you for providing your email address. I will forward your request to increase the billing limit to the appropriate team. They will review your account and get in touch with you to discuss the next steps. Please keep an eye on your email inbox for further instructions.
Is there anything else I can assist you with today?
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Achal
08/27/2024, 2:27 AMachal@valyrian.ai
Achal
08/27/2024, 2:27 AMI have customer calls failiing due to this.. I request to resolve this ASAP
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Vapi
08/27/2024, 2:27 AM@Achal
I understand the urgency of the situation. I will take immediate action to escalate this issue to our billing team to expedite the process. Please hold on while I do this for you.
In the meantime, is there anything else I can assist you with to help mitigate the impact on your customer calls?
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Achal
08/27/2024, 2:28 AMincreasing the billing limit or allowing the calls to go through. Can you do either one ?
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Vapi
08/27/2024, 2:28 AM@Achal
Please ask support for more info on this.
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Achal
08/27/2024, 2:38 AMIs there are phone number I can call ?
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Vapi
08/27/2024, 2:38 AM@Achal
Please ask support for more info on this.
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Achal
08/27/2024, 2:52 AM@User Is there anyone who can resolve this quickly ?
Achal
08/27/2024, 3:29 AM@Shubham Bajaj Are you able to help resolve this? I noticed that you resolved a similar issue for another customer recently.
Achal
08/27/2024, 3:33 AMThe current usage shows $514.10 and billing limit is at to $1,000 but calls are not going through
Achal
08/27/2024, 3:35 AMI can't increase billing limit to over $1,000 and my customer calls are not going through. Please help!
Achal
08/27/2024, 3:42 AM@User @User Is anyone around to help resolve this? I know it is late but we have customer calls 24X7
Achal
08/27/2024, 9:12 AMStill not working FYI I saw the email and replied to it.
s
Shubham Bajaj
08/27/2024, 9:59 AM@Achal please check your org billing limit is updated.
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Achal
08/27/2024, 1:25 PMThe calls are coming through now. I still see $1,000 online as the billing amount so we can't confirm what the billing limit is.
Achal
08/27/2024, 1:28 PMI see it as $3,000 now after I logged out and logged back into Vapi dashboard. Thanks.