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inbound call error recording
# support
r
When I call Twillio number i get recorded message that says " couldn't get assistant, either check debugging artifact " . In my vapi dashboard i have assistant associated with the phone number. still this doesn't work , please advise. On the other hand the outbound calls work .
v
message has been deleted
@ruby2 I'm sorry to hear that you're experiencing issues with receiving calls on your Twilio number. It sounds like there might be a configuration issue with the assistant associated with your Twilio number. Here are a few steps you can take to troubleshoot the problem: 1. **Check Assistant Configuration**: Ensure that the assistant ID is correctly associated with your Twilio number in the Twilio console. Double-check that there are no typos or mismatches. 2. **Review Webhook URL**: Verify that the webhook URL for incoming calls in your Twilio number's configuration is correct and points to the server where your VAPI assistant is hosted. 3. **Inspect Server Logs**: Look at the logs on your server to see if there are any errors when Twilio tries to reach out to your assistant. This could provide clues as to what might be going wrong. 4. **Debugging Artifacts**: As the message suggests, check the debugging artifacts in your VAPI dashboard. These might contain error messages or logs that can help identify the issue. 5. **Check Network Connectivity**: Ensure that your server is accessible from the internet and that there are no firewall or network issues that might be preventing Twilio from reaching your assistant. 6. **Test Assistant Manually**: Try to interact with your assistant manually through the VAPI dashboard or by using the 
curl
command to simulate a request to the assistant's endpoint to ensure it's responding correctly. If you've gone through these steps and are still facing issues, it might be necessary to look into more detailed logs or configurations. If you need further assistance, please provide additional context or error messages you're seeing, and I'll do my best to help you resolve the issue. If the problem persists, you may need to reach out to VAPI support for more in-depth troubleshooting.
You can continue this conversation by mentioning me in the message.
r
for #4 where in vapi dashboard would i find " **Debugging Artifacts**: As the message suggests, check the debugging artifacts in your VAPI dashboard. These might contain error messages or logs that can help identify the issue.
s
@ruby2 the debugging artifacts are sent to your server url, check the vapi response and then you will be able to debug it.
lmk if further help required.
r
It still is down . I think it would be good to check my account to see whats happened.
I also sent email to support , their response says I need to wait 48 hours
and they again gave me this discord link
s
@ruby2 1. setup ngrok 2. use ngrok url as server url 3. open localhost:4000 in your browser and watch out for logs 4. make a call 5. now go back to localhost:4000 see what's missing
we can't check what's wrong unless you gave org email, assistant id, and phone number in DM.
r
The phone # "s are : +1 (954) 874 8669 ( ID : cc4d36b9-133b-4ef0-bd79-6f1e13406723), +1 (217) 634 6394 ( ID : b0a380cf-c792-4338-a0cf-966b74282ada ) , +1 (325) 240 6083 (ID : cede45ee-cc56-471c-9238-f742cfc05cc3 )
Org ID # a9a0bd1d-237f-4576-9386-f307411b92fd email : teleainoel@gmail.com Assistant ID : 5e9e4622-4eb4-446a-89f7-5d760b60e90b
hello
s
@ruby2 i checked from my side your assistant exisits and phone number too. what you can do next is: use the ngrok method mentioned above you will debugging instructions if don't want to use ngrok method, then create a new assistant put your system prompt there note: don't know how but your assistant is linked with empty KB files please remove that as well.
r
tried ngrok but received no artifact . i will try creating new assistant and remove empty files ( did not know i had files attached )
Fallback Destination also doesn't save the number , just doesn't work dont no why
Tried all suggestions and still same error , just sitting here now wondering what else to try
U guys not sending artifacts on server url please check the issue
s
can you record a loom video of the ngrok dashboard.
r
fixed ! we deleted all numbers and reassigned them and it just worked .. ...sometimes you just need to delete and refresh / reinstall .
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