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Issue with Get Call Information API request
# support
a
I dont know why but now the transcript includes the prompt of the assistant instead of the actual conversation. It includes like the first 2 sentences of the conversation and all the prompt
v
@Alex Contreras I'm sorry to hear that you're experiencing issues with the transcript feature. It sounds like there might be a problem with how the transcript is being generated. To help you better, could you please provide me with a bit more detail? Specifically, are you noticing this issue with all conversations or just a particular one? And has this started happening after any specific changes or updates?
You can continue this conversation by mentioning me in the message.
a
it happens with all the calls
and the configuration is the same as it was
s
can you share all of the call ids.
a
81019935-1b47-4d88-8b07-71313c59a938,913828f4-72ab-426b-8adf-abbdc58db7c7,e03fa170-648e-4161-836f-b32cd8cc6ed2
s
hey @Alex Contreras can you please try now, the append fix has been done.
a
it keeps adding the prompt
but it includes all the conversation
s
@Alex Contreras can you share the recent call ids where it happened so i can report the issue.
a
04523e0d-a680-4978-ab9e-7869e04a4d35,19e7fff6-7e15-400b-8130-e53298fca140,a9903468-70ae-4086-9cfb-b32190d026bd
It continues adding the prompt, which is a significant issue for me when analyzing the outcome of the cal
s
@Alex Contreras change your sqauds role from assistant to system for system prompt and then it will work.
a
Daamn
Thank you so much!
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