Assistant Starts Speaking before customer answers
# supportd
drewg233
08/28/2024, 6:03 PMListening to the recording, you can hear the assistant say the start message before the user even answers, is that normal? How do I fix this?
Here is an example call id of a no answer call:
"2398b9d8-b20a-4188-8cc1-cf22b24d0b59"
v
Vapi
08/28/2024, 6:04 PMmessage has been deleted
Vapi
08/28/2024, 6:04 PM@drewg233
It sounds like there may be an issue with the timing of the assistant's responses. Normally, the assistant should wait for the user to speak before responding, unless it's set to speak first. To address this, we can check the settings and adjust them if necessary. Would you like me to check if the assistant is configured to wait for the user to speak first and make changes if needed?
Vapi
08/28/2024, 6:04 PMYou can continue this conversation by mentioning me in the message.
d
drewg233
08/28/2024, 6:04 PMyes please
drewg233
08/28/2024, 6:05 PMcan you let me know what i did wrong or what i need to update for further assistants
j
Jotham
08/28/2024, 6:05 PMTry
"firstMessageMode": "assistant-waits-for-user"
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drewg233
08/28/2024, 6:07 PMtrying that
drewg233
08/28/2024, 6:09 PMthat seemed to work. quick question before i mark this as resolved. I can see the cost is "cost": 0.0305, so its 3 cents even if the user doesnt answer?
j
Jotham
08/28/2024, 6:18 PMIt should be free if there's no answer. Maybe the assistant heard the voicemail and started speaking?
What is the cost breakdown
d
drewg233
08/28/2024, 6:19 PM"costBreakdown": {
"stt": 0.0055,
"llm": 0,
"tts": 0,
"vapi": 0.025,
"total": 0.0305,
"llmPromptTokens": 0,
"llmCompletionTokens": 0,
"ttsCharacters": 0,
"analysisCostBreakdown": {
"summary": 0,
"structuredData": 0,
"successEvaluation": 0,
"summaryPromptTokens": 0,
"summaryCompletionTokens": 0,
"structuredDataPromptTokens": 0,
"successEvaluationPromptTokens": 0,
"structuredDataCompletionTokens": 0,
"successEvaluationCompletionTokens": 0
}
},
j
Jotham
08/28/2024, 6:21 PMIs there a call recording? Or ended reason?
Jotham
08/28/2024, 6:22 PMI'm guessing it was speaking to the voicemail
drewg233
08/28/2024, 6:23 PMdont hear any talking at all just ringing
j
Jotham
08/28/2024, 6:26 PMDo you have the endedReason for this call
d
drewg233
08/28/2024, 6:30 PM"endedReason": "silence-timed-out"
j
Jotham
08/28/2024, 6:32 PMWeird seems like Vapi thought the call was answered. Try it again and see if the same happens, then create a new support ticket I reckon.
Normally you would get the endedReason: customer-busy or something similar with no charge
d
drewg233
08/28/2024, 6:34 PMya same thing
drewg233
08/28/2024, 6:34 PMcreate a new ticket?
j
Jotham
08/28/2024, 6:40 PMYea man. Might not be answered straight away tho but support will get to it at some point
d
drewg233
08/28/2024, 6:41 PMthanks @Jotham
drewg233
08/28/2024, 6:46 PMWont let me mark this as resolved btw
s
Shubham Bajaj
08/30/2024, 8:07 PMthankyou @Jotham for helping @drewg233
Shubham Bajaj
08/30/2024, 8:07 PMclosing the ticket for now.
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