Hello, when the customer does not answer, I can still see a charge 100% of the time with a cost of 3 cents. Here is an example call: "68249535-c4e0-4ec0-b27d-63e7175b1b69" Here is the recording to see no answer: "https://auth.vapi.ai/storage/v1/object/public/recordings/68249535-c4e0-4ec0-b27d-63e7175b1b69-1724870034370-6230c593-6572-4a05-aea3-f2a32772196d-mono.wav" Additional Information: "cost": 0.0305, "status": "ended", "endedReason": "silence-timed-out", "costBreakdown": { "stt": 0.0055, "llm": 0, "tts": 0, "vapi": 0.025, "total": 0.0305, "llmPromptTokens": 0, "llmCompletionTokens": 0, "ttsCharacters": 0, "analysisCostBreakdown": { "summary": 0, "structuredData": 0, "successEvaluation": 0, "summaryPromptTokens": 0, "summaryCompletionTokens": 0, "structuredDataPromptTokens": 0, "successEvaluationPromptTokens": 0, "structuredDataCompletionTokens": 0, "successEvaluationCompletionTokens": 0 } },

@drewg233 Hello! I understand that you're seeing a charge even when the customer does not answer, and you've provided an example call ID and recording URL for reference. The charge you're seeing is likely due to the fact that VAPI still incurs costs when attempting to connect and process a call, even if the call is not answered. The cost breakdown you've provided indicates that there are charges for speech-to-text (STT) and the VAPI platform usage itself. The "silence-timed-out" status means that the system waited for a response but did not receive any, and thus the call ended. This waiting period and the resources used to handle the call are part of the service provided, which is why you see a charge. If you believe there has been an error or if you have further questions about the billing, please don't hesitate to ask for more detailed support. We're here to help!

@drewg233 for these type of calls, you have to post this cost and cannot reduce or bring down because Vapi has to make the calls and it do involves some cost.