THis is odd. Any reasons why the ai will all of a ...
# support
g
Just started happening. I haven't ran enough past calls to see if it happens otherwhise but I am using a custom cloned voice from 11 labs and after about 2 hours of running tests now I am seeing it speak in another language. Not sure why? Anybody know?
v
@Garret (eWebify) It sounds like you're experiencing an unexpected language switch with your custom cloned voice from 11Labs. This could be due to a variety of reasons, such as an incorrect voice selection that supports multiple languages or a misconfiguration in your test setup. To troubleshoot this issue, please check the following: 1. Ensure that you have selected the correct voice that corresponds to the language you intend to use. Since the language configuration is now deprecated, the voice itself determines the language. 2. Review your test scripts or configurations to make sure there are no commands or settings that might trigger a language change. 3. If you're using any dynamic content that might include language indicators or tags, verify that these are set correctly. If you've checked these points and the issue persists, it might be helpful to provide more details about your test setup or any patterns you've noticed related to when the language switch occurs. This information could be crucial in identifying the root cause of the problem. If you need further assistance, please don't hesitate to reach out to the support team for more in-depth troubleshooting.
You can continue this conversation by mentioning me in the message.
g
What do you mean by test scripts? The prompt?
s
@Garret (eWebify) can you share the call id.
because of no response closing this ticket.