Why are my call costs fluctuating so much?
# support
j
On the dashboard it mentions the call will be around $0.16 per minute, but my actual costs per the call are around $0.25 - $0.40 cents per minute, which is extremely expensive. Is there a reason why the prices fluctuate so much? I thought this would've been a more reliable and set price
v
@Johnny P I understand your concern about the fluctuation in call costs. The difference between the estimated cost on the dashboard and the actual cost per call can be due to several factors: 1. **Call Duration**: The longer the call, the higher the cost, as charges are typically billed on a per-minute basis. 2. **Destination and Origin Numbers**: Calls to or from certain countries or regions may have higher rates. Additionally, calls to mobile phones often cost more than calls to landlines. 3. **Additional Features**: Using features like call recording, transcription, or premium routing options can increase the cost. 4. **Provider Rates**: Telephony providers may have variable rates depending on the time of day, demand, or changes in their pricing structure. 5. **Billing Increment**: Some providers bill in one-minute increments, while others may bill in six-second increments. This can affect the total cost of a call. To better understand the specific reasons for the cost discrepancy in your case, I would recommend reviewing the detailed billing information provided by your telephony provider and comparing it with the estimated costs. If there are still uncertainties, please reach out to your provider's support for a detailed explanation of your charges. If you believe there might be an issue with how VAPI is handling the costs, I can assist further by looking into your account details. Would you like me to do that?
You can continue this conversation by mentioning me in the message.
s
can you share the call id.
because of no response closing this ticket.
7 Views