Vapi new customer sign up! Login issues and suppo...
# support
p
Login just goes in circles, I see other people have posted the same from months ago but is there a solution? Or all yall only current customers? I was trying to decide between vapi and synth flow and dang, yall are making my decision easy, but I really decided I wanted to go with VAPI so here I am trying to give it a shot still…. Others have said it when I searched for login issues, but to make it crystal clear, new sign up login doesn’t work, new email confirmation links to sign in page, password reset links to sign in page, sign in with google links to sign in page, actually signing in on the sign in page just says wrong password or confirm email or something which is impossible with these circles around and around. I would like to start an account with VAPI if you would let me!!! Also I’m skeptical of the support here so please prove me wrong and please help!!! A simple sign in. Thank you!!!
v
@Pennystarfire I'm really sorry to hear about the trouble you're experiencing with the login process. It sounds quite frustrating, but I'm here to help you get this sorted out so you can start using VAPI with confidence. Since the issue seems to be with the sign-up and login process, it might be a technical glitch that needs to be looked into by our technical support team. I would recommend the following steps: 1. Clear your browser cache and cookies, as sometimes old data can cause conflicts with new sign-in attempts. 2. Try using a different browser or a private/incognito window to see if the issue persists. 3. Ensure that you're using the correct URL for the sign-up and login pages. If you've already tried these steps or if the issue continues, I'll need to escalate this to our support team to investigate further and resolve the issue for you. Can you confirm if you've tried the steps above, or would you like me to go ahead and escalate this issue right away?
You can continue this conversation by mentioning me in the message.
p
I have read your suggestions on a previous post from the search and I did apply all three of these steps! So please escalate! Thank you!
v
Got it. Tagging @User for additional help.
c
Just wait until someone responds to you. If you think VAPI is only helping current customers you are bugging (respectfully). Every platforms has bugs and problems.
p
Just really want to use this platform already!!! As a new sign up. I’m saying you’re losing new customers encountering this issue and then going to another platform because they can’t sign up. But I really would like to stick it out here! Like take my money already! Please and thank you!!! 🙏😊
c
@Sahil @Shubham Bajaj
s
@Pennystarfire check DM>
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