Vapi is the Voice AI platform for developers.

Vapi AI

I  pasted widget on my website .  Visitors visiting my site says the widget only speak greetings but not listening to the visitors.If visitors  speak it times out

<@1123869187660595250>
I'm sorry to hear that your visitors are experiencing issues with the Vapi Voice Widget. It sounds like there might be a problem with the widget's listening functionality or a timeout setting that's too short. To help you better, I'll need a bit more information:

1. Could you confirm if the microphone permissions are enabled for your website in the browser settings?
2. Have you checked the widget's configuration to ensure that the listening duration and timeout settings are appropriate for your use case?
3. Is there any error message displayed when the widget times out?

Once I have this information, I'll be able to assist you more effectively in resolving the issue.

You can continue this conversation by mentioning me in the message.

can you record a loom video of repeat the process and with your browser console logs open adjacently.

Hi Shubham thanks for reaching out attached loom https://www.loom.com/share/d1b4f891d1f7424c9db34afa7cc37de9

If I go to VAPI dashboard I can do conversation seemlesly but if I open by browser in laptop (or iPhone to open mobile version of my browser)where widget is embedded , I only hear the assistant speak but if I say something it’s not getting processed . Is this browser issue or issue with VAPI receiving my sound via web?

can you share the call id, either permission or end call phrase issue.

the video doesn't shows the logs so required call id.

Is the microphone setting in browser side or vapi side?

call end reason `customer-did-not-give-microphone-permission`.
you have to check permissions on your end first and then make the call.
after that it will work.