When the user asks something that the assistant cannot answer, the assistant will transfer the call to a real employee. This is how I created a path in Voiceflow. But when I say “Can I talk with a real person?” in the conversation with VAPI, the assistant says “Goodbye” and the call ends. Then an error warning appears at the bottom right. When I look at the input of the call, it shows the path it should follow. But the assistant does not say this in the call. What is the problem? Call ID: 0004d587-67af-43c5-a995-457e664576b6 https://cdn.discordapp.com/attachments/1279765447037685770/1279765447255920692/Ekran_Resmi_2024-09-01_04.27.38.png?ex=66d5a1f3&is=66d45073&hm=a184830c665bc7b405890e530307172c4056deefdc20d3d0f6ad198c3a11b7e8& https://cdn.discordapp.com/attachments/1279765447037685770/1279765447616757882/Ekran_Resmi_2024-09-01_04.30.50.png?ex=66d5a1f3&is=66d45073&hm=60106259e9978f9b33932671f851b23daaf750aebe9f039d45f1191b25d2e2c2&

@TCommander It sounds like there may be an issue with the call flow configuration in Voiceflow or a problem with the integration between Voiceflow and VAPI. To address this, we should check the following: 1. Ensure that the Voiceflow project is correctly configured to transfer calls to a real person when the user requests it. 2. Verify that the integration settings between Voiceflow and VAPI are correct and that there are no errors in the setup that could cause the call to end prematurely. 3. Review any logs or error messages associated with the Call ID you provided to identify the specific error that occurred. If you have access to the Voiceflow project and the VAPI settings, please review them to ensure everything is set up correctly. If the issue persists or you're unable to resolve it, please reach out to support for more detailed assistance. Would you like me to guide you through checking the Voiceflow project settings or the VAPI integration settings, or is there anything else I can assist you with?

Everything looks like fine

Got it. Tagging @User for additional help.

your model is calling end call tool instead of transfer tool, make the change it will work.

okay

you have to make outbound call using api https://docs.vapi.ai/api-reference/calls/create-call