Calls failing with pipeline-error-openai-llm-faile...
# support
a
Hello all & @User I've done a search and cannot see concrete detail on what this error means: An error occurred in this call: pipeline-error-openai-llm-failed Scenario: 1. I connect with the assistant or squad in via either a phone call or a web call. 2. the first message is spoken by the assistant 3. When I respond, the call drops and the message in the logs is "An error occurred in this call: pipeline-error-openai-llm-failed" Here are a couple of traceIds: - 8d8a4a95-299f-48e8-b042-692346d004eb - 0bc5dbce-07cd-4d0b-9a66-a069e751c7d6
v
@ANNATIS Dev Hello! The error code
pipeline-error-openai-llm-failed
indicates that there was a failure in the processing pipeline specifically related to the OpenAI language model. This could be due to a variety of reasons such as a timeout, an issue with the API call to OpenAI, or a problem with the integration between the VAPI system and OpenAI's services. Given the scenario you've described, it seems like the assistant is able to initiate the conversation, but when it tries to process your response using the OpenAI language model, it encounters an issue that causes the call to drop. To assist you further and resolve this issue, I would need to check the details associated with the trace IDs you've provided. However, I don't have the capability to directly access logs or trace details. I recommend reaching out to the support team with the trace IDs for a detailed investigation into the specific failures. If there's anything else I can help you with or if you need guidance on how to contact support, please let me know!
You can continue this conversation by mentioning me in the message.
a
ok, @User. @User please could you assist with this? FYI .. the LLM in use is "GPT 4o Mini Cluster"
Changing the LLM to "GPT 4o Cluster" is fine. See these IDs: - Changing to GPT 4o Cluster works: 487f6c10-dd88-43d1-bf97-63e1fc3a6697 - Changing back to GPT 4o Mini Cluster failing again: e6d1669e-6192-4f08-aedc-1464f20f5b12
Adding another call log ID: 02bfef9f-c6aa-42a2-b832-cb1b9c20befa I've had to make changes to the assistant in the other log ids as I am working on a customer pitch
s
"message": "403 Project
proj_vBQyDTGuzSobxMdFHXPWBQDm
does not have access to model `gpt-4o-mini-2024-07-18`",
remove your credential
it will work
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