In my pizza website, a customer ordered two food items and wanted to order a total of five. However, before they could add the third item, the assistant stopped. When the customer restarted the assistant, it opened a new session and didn't remember the two items that had already been ordered.
To solve this issue, the new assistant should be made aware that the customer had previously ordered two items, so it should prompt the customer to add the third item. Note that I'm using web calls, not inbound or outbound calls.