At first assistant doesn't transfer so edited the prompt, it followed well because can't verify transfer so doesn't go to end call step and end call, but it still didn't transfer the call Step 9. Say: \"Thank you, our system will have to search for your vehicle's glass. Please hold for a few seconds, I will now transfer you over to the manager who will finalize your quote.\" Proceed to Step 10 Step 10. You will use the \"transferCall\" tool and transfer the call without delay. Transfer the call now to the Forwarding Phone Number. Transfer the call immediately without delay. Proceed to Step 11 Step 11. After you have transferred the call, use the \"endCall\" tool with the message \"Goodbye\" to end the call. End call. saw member say I set semantic caching to false as per Sahil's advice and it solved the issue so I did the same and have a bigger problem now semantic cachcing was true, updated to false using patch request, now assistant asks how can I assist you making outbound call and not doing what its programmed to do as it was prior. I tested to try isolate but now clueless. 61837ef9-ffd7-42ff-a943-a8283bab38a2 back to true and same problem 172dfa23-a00a-45ab-a21d-5269ea1dccf1 Checked the posts below and Shubham said to use this but my assistant has lost its identity [Identify Technician] 9. Proceed to 'Forward the Call' [Forward the Call] - Say: "Thanks for the patience and you will be transfered now" - Use the transferCall function with . Also my qualify lead tool didn't perform, the assistant always sent the data to Make when using the dashboard. Only end call tool worked. @Shubham Bajaj @Sahil Need urgent assistance. Thank you

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@Tarek Maximus did you tried the changes after the call? if yes can you share the recent issue your facing along iwth call id.

Yes sir. Please close ticket. Thank you