Went through all the KB and documentation, and even lots of videos, but can't get the GHL connection in tools to work. I add the webhook (server URL) as requested, add the one variable I need (phone) and click create, and always get a red button error pop up, TOOL CREATION FAILED. We want to SMS a caller if they request some specific information and use GHL to text them. We already have GHL connected in VAPI receiving end of call reports and updating contacts. That part works great. Can you advise please? Thx, Mark

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BTW, all videos and most of the articles are using the old/previous VAPI UI so doesn't work the same way as it does now and not helpful.

@TriPros Hello Mark, I'm sorry to hear you're experiencing issues with the GHL integration in the tools section. It sounds like you've done everything correctly by adding the webhook and the necessary variable. The red button error indicating "TOOL CREATION FAILED" typically suggests there might be an issue with the configuration or a temporary glitch in the system. To assist you better, could you please confirm if you've checked the following: 1. The webhook URL is correctly formatted and accessible. 2. The variable 'phone' is correctly named and matches the expected format in GHL. 3. There are no additional required fields or settings that might have been missed during the setup. If all the above are in order, this might require a more in-depth look into the system to identify the cause of the failure. In this case, I would recommend reaching out to our support team with the details of the error you're encountering. They will be able to provide more specific assistance and help resolve the issue. If you'd like, I can guide you through the process of contacting support or if there's any other information you can provide that might help us troubleshoot the issue here, please let me know.

I just read through the @Vapi and all three items are confirmed correctly.

@TriPros Thank you for confirming that, Mark. Since the basic checks are in order and you're still facing the issue, it seems we might be dealing with a more complex problem that could be related to the backend or a specific integration issue with GHL. At this point, the best course of action would be to escalate this to our technical support team. They have the tools and access to look into the system logs and the specific configurations of your VAPI setup to diagnose the problem accurately. Would you like me to guide you on how to reach out to our support team, or is there anything else you'd like to try or discuss before we take that step?

yes please

Just use a regular webhook - you are not missing out on specifically picking High level when you make a tool. Send a message in "Integrating with GHL Tools Always Getting Error"

1. make sure ghl credentials are added to vapi dashboard 2. if yes then share a loom video of the error your getting and browser network logs in DM.