Error while purchasing a phone number
# supportc
circuit3830
09/03/2024, 9:18 AMWhen I try to purchase a phone number through the Vapi Dashboard, an error message stating "Could not start subscription" appears. In [Billing], update the payment method. Please assist me.
https://cdn.discordapp.com/attachments/1280456940295815168/1280456940509728811/Screenshot_2024-09-03_144550.png?ex=66d825f4&is=66d6d474&hm=622c047c240589de76a6e2ad9b0d9e093632104f1dd7e02360556e9c2fdbef1c&
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Vapi
09/03/2024, 9:19 AM@circuit3830
I'm here to help you with that! To update your payment method, please follow these steps:
1. Go to the Vapi Dashboard at dashboard.vapi.ai/billing.
2. Navigate to the [Billing] section.
3. Add or update your card information.
Once you've updated your billing information, you should be able to purchase a phone number without any issues. If you encounter any further problems or have any questions, please let me know!
Vapi
09/03/2024, 9:19 AMYou can continue this conversation by mentioning me in the message.
Vapi
09/03/2024, 9:20 AMGot it. Tagging @User for additional help.
c
circuit3830
09/03/2024, 9:22 AM@User, I've already updated the payment method, but I'm still getting the same error.
s
Shubham Bajaj
09/03/2024, 9:13 PMif your getting the same error then it means failed to add the payment method.
Shubham Bajaj
09/13/2024, 3:12 PMbecause of no response closing this ticket.