Deepgram Transcriber doesn't work
# support
a
Deegram doesn't transcription doesn't work and is returning: An error occurred in this call: pipeline-error-deepgram-500-returning-invalid-json Transcriber failed (reason: Unexpected token '<', "<!DOCTYPE "... is not valid JSON) I think it may be because i'm setting the API Url incorrectly. I've tried a bunch of different urls e.g. https://console.deepgram.com/project/dwad23-dd6e-418c-b1f3-58fc99dc2d9b Nothing seems to work 🤔
v
@Andy Dao I'm sorry to hear that you're experiencing issues with the transcription service. It sounds like there might be a problem with the API endpoint you're using. The URL you've provided seems to be for the Deepgram console, which is not the API endpoint. The correct API endpoint for Deepgram should look something like this:
https://api.deepgram.com/v1/listen
. You'll need to send your audio data to this endpoint with the appropriate headers and parameters. Please double-check the API documentation provided by Deepgram to ensure you're using the correct URL and settings for your transcription requests. If you continue to have issues, please provide me with more details about how you're setting up the API call, and I'll do my best to assist you further.
You can continue this conversation by mentioning me in the message.
im still getting the same error
s
@Andy Dao can you share the call id.
a
Of course @Shubham Bajaj - bd107b7d-0b4c-44c8-84e4-9e62202c70a4
s
can you try again with vapi credentials?
a
do i leave the transcriber api for deepgram empty to do this?
s
just remove your credentials from provider credentials from the vapi dashboard.
y
What is the solution for this? Wouldn't removing the api key means vapi will charge instead of using my key?
s
yes, but in his case the issue is with his deepgram account specific. so, what's the other solution then to get unblocked. hope it clears.
y
@Shubham Bajaj can you tell me the right api url for both sections; Transcriber Providers and Voice Providers?
s
You have to add your api keys to the provider credentials page in vapi dahboard.
s
just enter your api key
y
Weird. Previously it was asking for link while trying to save the key only. Now it works. Thanks for the help
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