Squads - Assistant not transferring the call
# supportf
Francois
09/04/2024, 3:42 PM368bd477-4201-4ced-99e8-23b2ed1c1332
Francois
09/04/2024, 3:42 PM@Shubham Bajaj
v
Vapi
09/04/2024, 3:43 PMmessage has been deleted
Vapi
09/04/2024, 3:43 PM@Francois
Please ask support for more info on this.
Vapi
09/04/2024, 3:43 PMYou can continue this conversation by mentioning me in the message.
Vapi
09/04/2024, 3:43 PMGot it. Tagging @User for additional help.
s
Shubham Bajaj
09/04/2024, 3:48 PMrefactor your squad transfer description and it will work.
user_input [working]: Can you transfer me to the Spanish person?
user_input [not working]: No. I don't speak Spanish. Would you like me to transfer you to someone who does?
squad_transfer_description: When caller speaks Spanish or asks for Spanish
Shubham Bajaj
09/04/2024, 3:48 PMit's pretty much clear the transfer need to adapt to different user inputs.
f
Francois
09/04/2024, 4:58 PMWhat do you recommend I change?
s
Shubham Bajaj
09/05/2024, 5:58 PMchange your squad description for the transfer.
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