Inconsistent call transfers
# supportl
l8dyaj
09/04/2024, 7:00 PMcall transfers work perfectly for me but always hangs up on others. i have checked and we both are using t-bonile and we are not flagged as spam. call id: df10e955-0636-40bc-8f07-01c09e3ed856 and b8f0e86c-f667-4e15-be44-7e94b4fdc0cb
v
Vapi
09/04/2024, 7:01 PM@l8dyaj
I'm glad to hear that call transfers are working well for you. Since others are experiencing issues with the calls hanging up, let's try to troubleshoot the problem. It's good to know that you've already checked for spam flags and that both parties are using the same service provider.
To assist you further, I'll need to check the logs associated with the call IDs you've provided. This will help us understand if there are any error messages or issues with the system handling SIP REFER messages, which are used for call transfers.
Please hold on for a moment while I look into this for you.
Vapi
09/04/2024, 7:01 PMYou can continue this conversation by mentioning me in the message.
l
l8dyaj
09/04/2024, 7:40 PM@User
s
Shubham Bajaj
09/05/2024, 8:32 PM🔵 18:02:54:054 Live Call Manager Ending...(assistant-forwarded-call)
Shubham Bajaj
09/05/2024, 8:33 PMthe call was forwarded can you check in your twilio logs was call forwarded successfully.