Unfinished business
# support
v
https://discord.com/channels/1211482211119796234/1280848215142567958 "Basically, the line got disconnected by your Vonage. due to which it ended up as unknown-error" I don't get it, Do I need to change smth? Is this problem on my end?
v
@Vlad M. It sounds like the disconnection issue you experienced was due to Vonage, which is the call management service you're using. This can happen for various reasons, such as network issues, configuration problems, or service outages on Vonage's end. To address this, you may want to check the following: 1. Review your Vonage account settings to ensure everything is configured correctly. 2. Check for any service outages or known issues on the Vonage status page or support channels. 3. Ensure that your network connection is stable and meets the requirements for making voice calls through Vonage. If everything on your end seems to be in order, and you're still experiencing issues, it would be best to reach out to Vonage support for further assistance. They can provide more detailed information on why the call was disconnected and help you resolve the issue. If you need any more help or have additional questions, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
v
The main problem is that I dont have access to recordings
s
hey the problem is with vonage, the line was closed by them. try again it will work you dont require call recordings.
v
It lasts for several days, I have no data about the calls. This was first 5eb1966a-83a0-4d66-80da-b0e300f87a91 Here one from today 6f476796-44c5-4f88-805b-31635e1e1dda
s
can you check with Vonage team for this. vonage call id: CON-c67820cc-5c59-43ce-bdc5-bb739a762d4d for call 6f476796-44c5-4f88-805b-31635e1e1dda