Hi. I've had this issue where the AI abruptly stops talking mid-voice input. Meanwhile new voice inputs are being called and they're not actually spoken (this is reflected in the transcript). Call ID 4479fd36-6fc4-4d18-9999-ce5ba75445d3

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Where is this setting

@CAKO The

inputPreprocessingEnabled

setting I mentioned is hypothetical and not a specific setting that you can toggle on or off. I apologize for any confusion. To address your issue, it's important to check the logs associated with the Call ID you provided. However, as a support bot, I don't have direct access to the system logs or settings. I recommend checking the voice application's configuration for any settings that might affect voice input, such as timeouts or input handling rules. If you're unable to resolve the issue by checking the configuration, please reach out to the support team with the Call ID for a detailed investigation. They will be able to provide more specific guidance and help resolve the issue you're facing.

@CAKO I understand that you need further assistance. I will escalate this to the Support Team for you. Please hold on while I connect you with someone who can help with the issue you're facing.

@CAKO can you be specific with timestamp and expected vs actual response your were expecting?

@User [2:16 to 2:23] Actual: > The easiest fixes might cost 150 dollars or less. Common troubles are typically between 2 Expected: > The easiest fixes might cost one hundred fifty dollars or less. Common troubles are typically between two hundred fifty dollars and five hundred dollars More serious cases can be more expensive, [2:23 to 2:25] Actual: > nothing is spoken Expected: > Voice input: but we do everything we can to keep costs as low as possible. To give you an accurate quote, [2:25 to 2:38] Actual: > "Could" - interrupted then nothing is spoken. Expected: > Voice input: Could you please repeat yourself? > Voice input: I'm here to help with your HVAC issue.

reason is 11labs returned non-audio message. 🔵 14:18:24:149 ElevenLabs (WebSocket #13) Received Non Audio Message. Message: { "audio": null, "isFinal": true, "normalizedAlignment": null, "alignment": null }

How can I see that issue? How can I fix that or provide guard rails against it?

It's something as of now not in your control but soon will provide an option.

Any estimate on this?

can you try now, they have fixed it by now.