Inbound call and the assistant is calling function...
# support
m
inbound call and the assistant is calling function but it doesn't respond, it says i am not able to find but when i see the logs its replying but the inbound call is not working properly
@Vapi
@Shubham Bajaj
v
@Mayank Sharma I'm sorry to hear that you're experiencing issues with the inbound call functionality. To assist you better, could you please provide me with more details about the problem? Specifically, I need to know the following: 1. The exact error message you are receiving, if any. 2. The steps you've taken so far to troubleshoot the issue. 3. Any relevant details from the logs that might help identify the problem. Once I have this information, I'll be able to guide you more effectively towards a resolution. If the issue is urgent and you need immediate assistance, you may also consider reaching out to our support team for more in-depth troubleshooting.
m
6d376705-23c2-4f31-ad7a-462986fb0d5d
call id
v
@Mayank Sharma I'm sorry to hear that you're experiencing issues with the inbound call functionality. It seems like there might be a problem with the assistant's connection or configuration. To better assist you, could you please provide me with the assistant ID you're using, and any error messages or codes you're seeing in the logs? This information will help me understand the issue more clearly and guide you towards a resolution.
You can continue this conversation by mentioning me in the message.
m
6d376705-23c2-4f31-ad7a-462986fb0d5d @Vapi
v
@Mayank Sharma Thank you for providing the call ID. However, as a support bot for VAPI, I don't have direct access to the system to look up call IDs or logs. To proceed with troubleshooting, please check the following: 1. Verify that the assistant is correctly configured to handle inbound calls. 2. Ensure that there are no network issues that might be affecting the call connectivity. 3. Review the logs around the time of the call with ID
6d376705-23c2-4f31-ad7a-462986fb0d5d
to identify any errors or unusual activity. 4. Check if there are any recent changes in the configuration or code that might have affected the inbound call functionality. If after these checks the issue persists, please reach out to the support team with the call ID and detailed information about the problem for further assistance. If there's anything else I can help you with, please let me know!
s
use this response format and pass content into content to be spoken as force say.
Copy code
json
results": [
    {
      "toolCallId": "<insert-your-tool-call-id-here>",
      "result": "<insert-tool-call-result-here>",
      "message": {
        "type": "request-complete",
        "role": "assistant",
        "content": "<insert-the-content-here>"
      }
    }
  ]
}
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